Shipping Policy

Last updated: July 29, 2026

Thank you for choosing KLEM KUSTOMS for your high-quality DTF transfers and custom gang sheets. We work carefully to prepare, package, and ship every order safely and efficiently.

Order Processing

All DTF products are prepared according to the artwork, size, quantity, and specifications submitted with the order. Production time is separate from shipping time and may vary depending on order volume, artwork quality, product quantity, and current workload.

Orders containing artwork problems may be delayed while we contact the customer for clarification or corrected files. Please review our File Preparation & Artwork Guidelines before submitting your order.

Shipping Rates and Delivery

Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout. Delivery estimates begin after production is complete and the order has been accepted by the shipping carrier.

Shipping dates are estimates and are not guaranteed. KLEM KUSTOMS is not responsible for delays caused by carriers, severe weather, holidays, incorrect addresses, service interruptions, or other circumstances outside our control.

Tracking Information

When tracking is available, customers will receive a shipping confirmation using the email address or phone number provided at checkout. Please allow time for the carrier’s tracking system to update after receiving your notification.

Customers are responsible for monitoring tracking information and making arrangements to receive their packages.

Shipping Address Accuracy

Please confirm that your name, street address, apartment or suite number, city, state, and ZIP code are correct before submitting your order.

KLEM KUSTOMS is not responsible for packages delayed, returned, or delivered incorrectly because of an incomplete or inaccurate shipping address provided by the customer. Additional shipping charges may apply if an order must be shipped again.

Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed once production or shipping has started.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is managed by that carrier. If tracking shows a delay, customers should first contact the carrier using the provided tracking number.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, property management, and the local carrier office. KLEM KUSTOMS is not responsible for packages lost or stolen after confirmed delivery.

Damaged Packages or Incorrect Orders

Inspect your order immediately after delivery. If your package arrives damaged, contains missing items, or includes an incorrect product, contact us promptly with:

• Your order number

• A description of the problem

• Clear photographs of the packaging and affected items

Do not press, cut, use, or alter affected DTF transfers before contacting us. Using the transfers may prevent us from verifying the issue or offering an appropriate resolution.

Contact KLEM KUSTOMS

For shipping questions or assistance with an order, contact us:

KLEM KUSTOMS
Phone: (662) 897-0187
Email: trinakre@yahoo.com
Address: 36640 Hwy 82 West, Itta Bena, MS 38941